At Stepwise E‑Commerce (“we”, “us”, “our”), we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following types of personal data:
a) Information You Provide Voluntarily
- Full name
- Email address
- Phone number
- Business details
- Enquiry or consultation details
- Any information submitted via contact forms, emails, or calls
b) Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and time spent on our website
- Referring URLs
This data is collected through cookies and analytics tools to improve website performance and user experience.
How We Use Your Information
We use your data for the following purposes:
- To respond to enquiries and provide requested services
- To deliver eCommerce consulting, fulfilment, and business support services
- To communicate regarding consultations, updates, or service information
- To improve our website, services, and user experience
- To comply with legal or regulatory obligations
We do not sell, rent, or trade your personal data to third parties.
Legal Basis for Processing Data
We process personal data under the following lawful bases:
- Consent – where you have given clear permission
- Contractual necessity – to provide requested services
- Legitimate interests – to operate and improve our business
- Legal obligation – where required by law
Data Sharing & Third Parties
We may share personal data with trusted third‑party service providers only where necessary, such as:
- Hosting and IT service providers
- Analytics and performance monitoring tools
- Payment processors (where applicable)
- Legal or regulatory authorities when legally required
All third parties are required to handle your data securely and in accordance with applicable data protection laws.
Marketplace & Platform Data
When providing services related to Amazon, eBay, or TikTok Shop, any access or information shared is used strictly for service delivery purposes and handled confidentially.
We are not affiliated with these platforms, and all platform data remains subject to their respective privacy policies.
Cookies Policy
Our website uses cookies to:
- Improve website functionality
- Analyse traffic and usage patterns
- Enhance user experience
You can control or disable cookies through your browser settings.
Please note that disabling cookies may affect certain website features.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to meet legal, regulatory, or contractual requirements.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please contact us using the details provided on our website.
External Links
Our website may contain links to third‑party websites.
We are not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time.
Any changes will be posted on this page and will take effect immediately.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us via the official contact information provided on our website.