These Terms & Conditions (“Terms”) govern your use of the Stepwise E‑Commerce website (“Website”) and our services.
By accessing this Website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or services.
About Us
Stepwise E‑Commerce provides UK‑focused eCommerce consulting, marketplace management, fulfilment support, customer support handling, and UK LTD company formation assistance for sellers operating on TikTok Shop, Amazon, and eBay.
Scope of Services
Our services may include, but are not limited to:
- TikTok Shop, Amazon & eBay consulting and account support
- Listing optimisation and growth strategy
- Advertising guidance and management
- Customer support and order handling
- UK stock, fulfilment, prep & 3PL services
- UK LTD company formation and administrative support
The exact scope of services will be agreed on a case‑by‑case basis and may vary depending on the client’s requirements.
No Guarantee of Results
Whilst we apply industry best practices, professional processes, and platform‑compliant strategies, Stepwise E‑Commerce does not guarantee any specific outcomes, including but not limited to:
- Sales volume or profit
- Account approval or reinstatement
- Advertising performance or ROAS
- Product success or marketplace rankings
Marketplace performance depends on multiple factors beyond our control, including platform policies, market demand, pricing, competition, and seller involvement.
Marketplace Disclaimer
(Amazon, eBay & TikTok Shop)
- Stepwise E‑Commerce is not affiliated with, endorsed by, or officially connected to Amazon, eBay, or TikTok.
- All platform names, trademarks, and references belong to their respective owners.
- Final decisions regarding account approvals, suspensions, listings, advertising, or restrictions rest solely with the respective marketplaces.
We accept no liability for actions taken by third‑party platforms.
Client Responsibilities
Clients agree to:
- Provide accurate and complete information required for service delivery
- Comply with platform policies and legal requirements
- Review and approve work where required
- Make timely payments for agreed services
Stepwise E‑Commerce shall not be responsible for delays or issues caused by incomplete, inaccurate, or late information provided by the client.
Payments & Fees
- All fees are agreed prior to service commencement unless otherwise stated.
- Payments must be made in accordance with agreed terms and timelines.
- Fees are non‑refundable unless explicitly stated otherwise in writing.
Failure to make timely payments may result in service suspension or termination.
UK Stock, Fulfilment & 3PL Services
- Fulfilment timelines are estimates only and may be affected by courier delays or external factors.
- Product availability, demand, and profitability are not guaranteed.
- Stepwise E‑Commerce is not liable for losses arising from inventory decisions, courier delays, supplier issues, or force majeure events.
Intellectual Property
All content on this Website, including text, graphics, logos, and design, is the intellectual property of Stepwise E‑Commerce, unless otherwise stated.
You may not copy, reproduce, or distribute any content without prior written consent.
Limitation of Liability
To the fullest extent permitted under UK law, Stepwise E‑Commerce shall not be liable for any direct, indirect, incidental, or consequential loss or damage, including loss of profits, data, or business opportunities, arising from the use of our Website or services.
Confidentiality
Any information shared by clients during the course of service delivery will be treated as confidential and used solely for providing agreed services, unless disclosure is required by law.
Termination
We reserve the right to suspend or terminate services if these Terms are breached, including non‑payment, misuse of services, or unlawful activity.
Clients may terminate services subject to agreed notice periods and payment of any outstanding fees.
External Links
Our Website may contain links to third‑party websites.
We are not responsible for the content, policies, or practices of external websites.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
Stepwise E‑Commerce reserves the right to update or amend these Terms & Conditions at any time.
Changes will be effective immediately upon publication on this page.
Contact Information
For any questions regarding these Terms & Conditions, please contact us using the official contact details provided on our Website.